Terms and Conditions

Updated: 23-August-2021 – Terms and Conditions

No Cancellation or Change Fees If You Give Us At Least 48 Hours Notice

If You Give Us Less than 48 Hours Notice

Eligible COVID-19 Related Problems

If your change or cancellation is not eligible as per above, then the cancellation and change terms in our Standard Terms and Conditions will apply.

Postpone Your Tour

If you choose to postpone your tour, you can switch to a later departure date of the same tour at no additional cost (other than any late change fees if applied), as long as the new date is within 16 months of your originally booked departure date. Note that you do not need to choose a new departure date at the time of postponement.

If your new departure date is more than 16 months after your originally booked date, you will need to pay the difference between the fare at the time you select a new date and the fare you paid for your original booking (plus any late change fees, if applied.)

Receive Travel Credit

If you choose to receive travel credit, it will be equal to the total Canadian Dollar value of all payments you have made towards the affected tour booking (less any late change fees, if applied.) The credit will have no expiry date and can be applied against the cost of any future Moose tour departure.

Receive a Refund

If you choose to receive a refund, it will be equal to the total Canadian Dollar value of all payments you have made towards the affected tour booking (less any late change fees, if applied.) The refund will be applied to the same payment method with which you originally booked.

Additional Terms and Conditions

This policy only covers the affected Moose booking. Any flights or other services that have been booked through another supplier are not covered. If you booked through a travel agency, they may charge additional fees directly.

Moose reserves the right to withdraw or make changes to this policy at any time without prior notice, however, the policy in place at the time you book will apply for the duration of your booking.

IMPORTANT: proof of vaccination is now required to join our tours!

We will update our Safety Policy as the COVID-19 situation continues to evolve, in accordance with changes made by municipal, provincial and federal authorities in Canada, as well as the global protocols established for tour operators by the World Travel and Tourism Council. This Policy may change between the time you book and the time you travel, however, the Policy in place at the time of travel will always apply. If any protocols become more restrictive after you book, we will advise you and offer alternatives if you cannot meet the new restrictions. The alternatives may include the cancellation of your booking and a full refund.

Click here to see our current Safety Policy’s Terms and Conditions.

Please read these terms and conditions carefully, and do not make a booking unless you understand and agree with these terms and conditions.

Your contract will be with Moose Run Adventures (2011) Ltd, trading as Moose Travel Network. Moose Travel Network may herein be referenced as “Moose Travel”, “Moose”, “the Operator”, “we”, “us”, or “our”. A contract will exist between you and us as soon as we confirm your booking and the deposit of the amount indicated in these Terms and conditions has been paid to us or your travel agent. If your booking is made through a travel agent, we will address all correspondence to that agent. 

TOUR SUITABILITY

All passengers must be at least 18 years old to travel on our tours. We do not have an upper age limit, but our tours are designed for the 18 to 39 year old age demographic. If you are older than 39, we want you to be confident our tours will meet your expectations, and may therefore ask you to complete a self-assessment questionnaire. Regardless of your age, we may decline a booking request from you if we think our tours are not suitable. 

TOUR PRICE AND PAYMENT

A 10% deposit is required to be paid at the time of booking. The deposit is non-refundable unless we cancel your tour. The balance of your tour must be paid no later than 42 days prior to your tour departure date. If you do not pay within this period we may cancel your booking and your deposit will be forfeited. Full payment is required if you make a booking within 42 days of the departure date. Some special offers may require full payment at the time of booking, or at a time earlier than 42 days prior to departure. The exact terms and conditions will be specified in the special offer.  Open-dated bookings, if applicable, must be paid in full at the time of booking.

We offer standard discounts as outlined in the following table: 

Tour discounts apply to the tour price only and do not apply to any pre & post accommodation, accommodation upgrades, transfers or other optional add-ons. Only two standard discounts can be combined to a maximum discount of 15% off the tour price. For Friends’ Discounts, all passengers must be booked on the same tour at the same time, i.e. on the same booking. To be eligible for a Past Passenger Discount, proof of having travelled with us in the past will be required. Past travel must have been completed prior to booking the new tour at the discount. Standard discounts cannot be combined with any time limited special offers, like Early Bird discounts.

Prices quoted in our brochures are based on costs and exchange rates as of the Brochure Validity Date. These prices may increase or decrease. We may alter prices and other details contained in our brochures and on our website at any time. Before you make a booking we will provide you with details of the current price of your chosen tour.  If our costs increase after you book, a surcharge may be applied to the price of your tour. If the total price of your tour increases by more than 8%, you may choose to cancel, without penalty, within 7 days of notification of the surcharge. Surcharges due to cost increases or exchange rate fluctuations will not be applied once full payment has been received, with the exception of fuel surcharges and any new charges due to taxes or levies imposed by any government or their agents. No refund will be made if costs are reduced. Unless otherwise stated, prices are per person and are in Canadian Dollars.

TRAVEL DOCUMENTS

Please carefully read your tour confirmation, receipt, voucher and all other documents we send to you right away and contact us or your travel agent immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracies in these documents within 14 days of us sending them to you or the travel agent. We will do our best to correct any mistakes made outside this time, but it is your responsibility to pay any additional costs which may be involved, except in the case of an error made by us.

You are responsible for ensuring that you have the correct and valid travel documents to enter Canada, including passports, visas and vaccination certificates. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures with the Canadian consulate or embassy most convenient for you to access. Please note that requirements can change and you must check for the most up to date information, including but not limited to visa requirements to enter Canada with your passport nationality. Your passport must be valid for the duration of your stay in Canada, but we strongly recommend that it is valid for at least six months beyond the completion of your tour.

IF YOU CANCEL OR CHANGE YOUR BOOKING – Terms and Conditions

If you want to cancel or change any part of your booking, you must notify us in writing. Cancellation and change fees will apply as per the terms and conditions outlined below. All cancellation and change fees must be paid within seven days of the invoice date or by the date of departure, whichever is sooner. If making a departure date change only, more than 42 days prior to departure, the date change is subject to availability, and any seasonal price difference must be paid. All booking changes made within 42 days of departure will be treated as cancellations.

These cancellation fees are in addition to any fees that your travel agent may impose. This cancellation policy is subject to change; however, the terms and conditions in place at the time of booking will apply regardless of the policy active at the time of cancellation.

LIFETIME DEPOSIT POLICY – Terms and Conditions

If you need to cancel your tour, your deposit is non-refundable as per the terms and conditions above, but you can apply the value of your original deposit as a credit against the cost of a future tour. The deposit credit is valid for your lifetime. Upon cancellation, we will issue you a credit voucher to the value of your original tour deposit only. The following conditions apply:

• We will issue only one deposit voucher per person per tour canceled.
• Deposits on pre/post accommodations, upgrades, and other add-on services are not eligible for this scheme.
• Deposit vouchers are not issued for tours canceled due to Force Majeure.
• Vouchers do not apply to cancellation or change fees other than the deposit value.
• The deposit voucher cannot be applied to the same tour on the original departure date.
• Only one deposit voucher per tour may be used; vouchers cannot be combined.
• Deposit vouchers are transferable but cannot be redeemed or refunded in cash.
• If a voucher is applied to a lower-value tour, no refund will be issued for the difference.

IF WE CANCEL OR CHANGE YOUR TOUR

We endeavor to operate all tours as advertised, but circumstances may require changes. Per our terms and conditions, we reserve the right to cancel or modify tours due to Force Majeure events, insufficient bookings, or unforeseen circumstances. In such cases, we will notify you as soon as possible and provide alternative options:

1. Change to a similar-value tour, if available.
2. Change to a lower-value tour with a refund of the price difference.
3. Full refund of all monies paid.

OUR LIABILITY TO YOU

Moose’s liability is outlined in our terms and conditions. Compensation is limited to the tour price and applies only in cases of total failure to deliver the agreed service. Moose is not liable for circumstances including your actions, third-party actions, or unavoidable external factors like Force Majeure.

Our liability is subject to international conventions, such as the Montreal and Athens Conventions, which may limit the compensation available. Refer to the terms and conditions for full details.

EXCLUSION OF LIABILITY – FORCE MAJEURE

We are not liable for loss or expense due to Force Majeure events such as war, civil unrest, weather, or unforeseen disruptions. As outlined in our terms and conditions, these events may delay, extend, or reduce the tour or require changes after departure.

FLEXIBILITY AND UNUSED SERVICES

Adventure travel involves inherent risks and flexibility. Per our terms and conditions, itineraries may vary, and delays may occur. Refunds are not provided for unused services.

YOUR LIABILITY TO US

You may be denied participation or removed from a tour if your condition or behavior poses a risk to yourself or others. No refunds or reimbursements are issued in such cases. See our terms and conditions for further information.