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We're Committed to Your Wellbeing

We want to assure you that your safety and the safety of our staff and partners is our biggest priority. Since COVID-19, we‘ve evaluated and updated our safety protocols, and as a result, we’ve been awarded the World Travel and Tourism Council’s (WTTC) Safe Travels stamp. This means we have adopted their global protocols for tour operators regarding health and hygiene, which means you can travel safely with us!

Here's what we're doing to keep you safe

Updated: March 1st, 2023

The following are measures that we have implemented to ensure your wellbeing while you travel with us. We will continue to adapt these measures in accordance with changes made by municipal, provincial and federal authorities in Canada, as well as the global protocols established for tour operators by the World Travel and Tourism Council.

COVID-19 Vaccination Requirements

In line with the Governments of British Columbia and Alberta‘s proof of vaccination requirements, travellers will no longer be required to show proof of vaccination to join a Moose tour.

Moose Reservations and Check-In Desk

Our Reservations and Check-In Desk is not currently open to visit in person, but note that you can of course interact with us online or by telephone.

Procedures On Tour

  • Enhanced vehicle cleaning – our buses will be thoroughly cleaned prior to each tour departure. There will be regular vehicle cleaning during the tour, with particular attention paid to high touch areas such as seats, hand rails, door and window handles, and luggage racks.
  • Hygienic behaviour encouraged – hand sanitizer will be available on our buses, and our road crew will actively encourage its use, alongside reminding everyone to practise regular hand washing. We will also ask/remind travellers to sneeze and cough into a cloth or their elbow.
  • Activity procedures – our activity partners may have similar or more procedures to the above.

Procedures For Road Crew/Staff

All road crew need to pass self-assessments and temperature checks, as well as follow all above stated procedures, to be able to continue to work.

Our Standard Safety Policy

The safety of all Moose Travel Network passengers and our staff is of utmost importance. That’s why we developed the Moose Travel Network Safety Policy. Please read the policy and let us know if you have any questions or comments.

Emergency Contact Number

In the event of an emergency involving a Moose bus or Moose passengers in Western Canada, please call the Moose Travel Network emergency phone number: +1-604-364-3035. This number is monitored 24 hours per day during our operating season. We take safety very seriously, and as such, it is important that our emergency phone line is used only for actual emergencies occurring on our tours. Calling this phone for non-emergencies blocks the line unnecessarily, and prevents others from contacting us about a real emergency. Here are just a few examples of NON-emergencies for which you should NOT call our emergency line:

  • you missed your flight and will not make the scheduled departure time for your Moose tour.

  • your daughter/son/brother/sister/friend is on a Moose tour, and you haven’t heard from them in a few days.

For non-emergencies, please see the Contact Us page for our regular contact details.

Travel Advice

We also recommend checking your home government’s travel advice whenever you travel abroad. Below are links to the government travel advisory pages of countries from which many Moose travellers originate. If your home country is not listed below, please try doing a Google search.