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We're Committed to Your Wellbeing

Looking forward to hitting the road again when you’re safely able to do so? We are too! We’re sure that you have concerns about travelling during this global COVID-19 pandemic, and we want to assure you that your safety, and the safety of our staff and partners is our biggest priority. We’ve been evaluating and updating our safety protocols, and as a result, we’ve been awarded the World Travel and Tourism Council’s (WTTC) Safe Travels stamp. That means that we have adopted their global protocols for tour operators regarding health and hygiene, and it means you can travel safely with us!

Here's what we're doing to keep you safe

Updated: May 27, 2021

The following are measures that we have implemented to ensure your wellbeing while you travel with us. We will continue to adapt these measures in accordance with changes made by municipal, provincial and federal authorities in Canada, as well as the global protocols established for tour operators by the World Travel and Tourism Council.

Summer 2021 Tour Departures

Given the current Canadian border restrictions, and vaccination rollout schedules globally, we’ve made the very difficult decision to not operate tours until the situation improves. At present, you can book Rockies tours with departures from September 2021 onward.

Moose Reservations and Check-In Desk

Our Reservations and Check-In Desk is not currently open to visit in person, but note that you can of course interact with us online or by telephone. This desk will reopen when we start operating tours again and the following measures will be implemented:
  • Mask wearing and social distancing will be enforced at check-in and when making an inquiry or reservation in person
  • Hand sanitizer will be available at the desk
  • Contactless payment options will be available
  • A plexiglass barrier will separate Moose staff from travellers
  • Moose staff will be required to wear a mask and practise hygienic behaviour

Pre-Departure Procedures

  • Self-Assessment – we will ask travellers to not join our tour if they are exhibiting signs and/or symptoms of COVID-19, or have been exposed to the virus within a 14-day period prior to our tour departing
  • Screening questions at boarding – travellers will be asked a series of questions about their health and travel restrictions as it relates to COVID-19, and they may not be allowed to board depending on their answers
  • Temperature checks at boarding – travellers will be asked to submit to a non-contact temperature check, and travellers with a reading of 38C or higher may not be allowed to board

Procedures On Tour

  • Enhanced vehicle cleaning – our buses will be thoroughly cleaned prior to each tour departure. There will be regular vehicle cleaning during the tour, with particular attention paid to high touch areas such as seats, hand rails, door and window handles, and luggage racks.
  • Social distancing – travellers will need to practise social distancing from anyone not on their tour or where required by local mandate
  • Mandatory mask wearing – travellers will need to wear non-medical masks at all times while on board our bus, at all times where required by local mandate, and in other situations where social distancing may not be possible. Travellers will need to supply their own masks.
  • Hygienic behaviour encouraged – hand sanitizer will be available on our buses, and our road crew will actively encourage its use, alongside reminding everyone to practise regular hand washing. We will also ask/remind travellers to sneeze and cough into a cloth or their elbow.
  • Daily screening questions and temperature checks – every morning and evening, travellers will be asked a series of questions about their health as it relates to COVID-19, and will need to submit to a non-contact temperature check. If any traveller shows signs or symptoms of COVID-19, we will contact local health authorities and will follow their directions on how to proceed.
  • Activity procedures – our activity partners have instituted similar procedures to the above. Note that some activities may not be available as a direct result of the pandemic.

Accommodation Procedures

All of our accommodation partners have special COVID-19 procedures in place. Click the links for details:

Procedures For Road Crew/Staff

Our office is currently closed and all staff are working remotely.

When we start operating tours again, all road crew and office staff will also need to pass self-assessments and temperature checks, as well as follow all above stated procedures, to be able to continue to work.

Our Standard Safety Policy

The safety of all Moose Travel Network passengers and our staff is of utmost importance. That’s why we developed the Moose Travel Network Safety Policy. Please read the policy and let us know if you have any questions or comments.

Emergency Contact Number

In the event of an emergency involving a Moose bus or Moose passengers in Western Canada, please call the Moose Travel Network emergency phone number: +1-604-364-3035. This number is monitored 24 hours per day during our operating season. We take safety very seriously, and as such, it is important that our emergency phone line is used only for actual emergencies occurring on our tours. Calling this phone for non-emergencies blocks the line unnecessarily, and prevents others from contacting us about a real emergency. Here are just a few examples of NON-emergencies for which you should NOT call our emergency line:
  • you missed your flight and will not make the scheduled departure time for your Moose tour
  • your daughter/son/brother/sister/friend is on a Moose tour, and you haven’t heard from them in a few days
  • you need to advise a Moose traveller of a serious incident back home (Note: we’re very sorry to hear this, but this phone line is only for emergencies occurring on our tour)

For non-emergencies, please see the Contact Us page for our regular contact details.

Travel Advice

We also recommend checking your home government’s travel advice whenever you travel abroad. Below are links to the government travel advisory pages of countries from which many Moose travellers originate. If your home country is not listed below, try doing a Google search.
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