We're Committed to Your Wellbeing

Looking forward to hitting the road again when you’re safely able to do so? We are too! We’re sure that you have concerns about travelling during this global COVID-19 pandemic, and we want to assure you that your safety, and the safety of our staff and partners is our biggest priority. We’ve been evaluating and updating our safety protocols, and as a result, we’ve been awarded the World Travel and Tourism Council’s (WTTC) Safe Travels stamp. That means that we have adopted their global protocols for tour operators regarding health and hygiene, and it means you can travel safely with us!

Here's what we're doing to keep you safe

Updated: September 19, 2021

The following are measures that we have implemented to ensure your wellbeing while you travel with us. We will continue to adapt these measures in accordance with changes made by municipal, provincial and federal authorities in Canada, as well as the global protocols established for tour operators by the World Travel and Tourism Council.

COVID-19 Vaccination Requirements

In line with the Governments of British Columbia and Alberta‘s proof of vaccination requirements, all travellers will be required to show proof of vaccination to join a Moose tour. Travellers that do not show accepted proof will be unable to join.

Moose Reservations and Check-In Desk

Our Reservations and Check-In Desk is not currently open to visit in person, but note that you can of course interact with us online or by telephone.
Pre-Departure Procedures
  • Self-Assessment – we will ask travellers to not join our tour if they are exhibiting signs and/or symptoms of COVID-19, or have been exposed to the virus within a 14-day period prior to our tour departing
  • Mask wearing is required at check-in
  • Hand sanitizer will be available at check-in
  • Proof of vaccination required at boarding – travellers will be asked to show proof of vaccination as per the Governments of British Columbia and Alberta’s requirements (see above). Travellers that do not show accepted proof will be denied boarding.
  • Screening questions at boarding – travellers will be asked a series of questions about their health and travel restrictions as it relates to COVID-19, and they may not be allowed to board depending on their answers
  • Temperature checks at boarding – travellers will be asked to submit to a non-contact temperature check, and travellers with a reading of 38C or higher may not be allowed to board

Procedures On Tour

  • Enhanced vehicle cleaning – our buses will be thoroughly cleaned prior to each tour departure. There will be regular vehicle cleaning during the tour, with particular attention paid to high touch areas such as seats, hand rails, door and window handles, and luggage racks.
  • Social distancing where mandated – travellers will need to practise social distancing where required by local mandate or a local business
  • Mandatory mask wearing at times – travellers will need to wear non-medical masks at all times while on board our bus, at all times where required by government mandate. This is currently everywhere indoors in public places in both BC and Alberta. Travellers will need to supply their own masks.
  • Hygienic behaviour encouraged – hand sanitizer will be available on our buses, and our road crew will actively encourage its use, alongside reminding everyone to practise regular hand washing. We will also ask/remind travellers to sneeze and cough into a cloth or their elbow.
  • Daily screening questions and temperature checks – every morning and evening, travellers will be asked a series of questions about their health as it relates to COVID-19, and will need to submit to a non-contact temperature check. If any traveller shows signs or symptoms of COVID-19, we will contact local health authorities and will follow their directions on how to proceed.
  • Activity procedures – our activity partners may have similar procedures to the above. Note that some activities may not be available as a direct result of the pandemic.

Accommodation Procedures

All of our accommodation partners have special COVID-19 procedures in place. Click the links for details:

Procedures For Road Crew/Staff

All road crew need to be fully vaccinated, pass self-assessments and temperature checks, as well as follow all above stated procedures, to be able to continue to work.

Our Standard Safety Policy

The safety of all Moose Travel Network passengers and our staff is of utmost importance. That’s why we developed the Moose Travel Network Safety Policy. Please read the policy and let us know if you have any questions or comments.

Emergency Contact Number

In the event of an emergency involving a Moose bus or Moose passengers in Western Canada, please call the Moose Travel Network emergency phone number: +1-604-364-3035. This number is monitored 24 hours per day during our operating season. We take safety very seriously, and as such, it is important that our emergency phone line is used only for actual emergencies occurring on our tours. Calling this phone for non-emergencies blocks the line unnecessarily, and prevents others from contacting us about a real emergency. Here are just a few examples of NON-emergencies for which you should NOT call our emergency line:
  • you missed your flight and will not make the scheduled departure time for your Moose tour
  • your daughter/son/brother/sister/friend is on a Moose tour, and you haven’t heard from them in a few days

For non-emergencies, please see the Contact Us page for our regular contact details.

Travel Advice

We also recommend checking your home government’s travel advice whenever you travel abroad. Below are links to the government travel advisory pages of countries from which many Moose travellers originate. If your home country is not listed below, try doing a Google search.