Effective 25 May 2018
What is the purpose of this notice?
After many years in business, Moose Travel Network has processed thousands of reservations. This notice is to share with our passengers how we handle the information we collect from you – what we hold, where it’s from, who sees it, and what we do with it. We also aim to outline your rights under data protection law in relation to our processing of your data. This data protection notice covers personal data that is collected through our website (moosenetwork.com), our in-house booking engine, and through booking engines that are integrated into third party websites. Although you should bear in mind that where you access our booking engine on a third-party website, this data protection notice only applies to information we collect through your use of the booking engine, and does not apply to data collected or held by the operator of the third-party website.
Who controls the use of your personal data?
When this data protection notice mentions “we”, “us”, “our” or “Moose” we are referring to Moose Run Adventures (2011) Ltd. This comprises the Canadian tour bus company that collects your data through reservation details, and are in charge of the processing of your personal data. For more information about us, please click here.
What personal data is collected?
Here’s the information that can be requested from you when you reserve one of our tours; this applies to a direct booking through our website, or through a third-party website.
- Email address
- Phone number
- Credit card number
- Passport or identification number
Why do you use my personal data?
As you probably expect, the main reason we use your personal data is in order to process your bookings and to deal with any queries or issues that arise in relation to those bookings. We also use your personal data for other reasons, such as tailoring our confirmation emails so they are relevant to you, and monitoring your use of our websites to help us make improvements. We collect your name as an identifier, and your credit card number to guarantee the reservation. By the terms of our cancellation policy, we will need this number to charge your card if you don’t show up to your booking without letting us know at least 24 hours prior to your scheduled arrival. Similarly, you may be required to provide certain information if you want to enter into a competition, participate in a survey, or if you contact our management team with a query or complaint. We will inform you where such information is required.
Information you are required to provide
You are not obliged to provide us with any of your personal data. However, if you want to make a booking you will need to provide us with the information that is indicated as required on our reservations page at moosenetwork.com. If you don’t provide us with this information, we won’t be able to process your booking. If you book with us directly, you’ll need to give us the following information only – your name, where you are from, your travel dates and preferred room type, email address, and a credit card number and expiry date. When you book with us, you’re agreeing to receive a confirmation letter and a pre-arrival letter.
Who do we share your personal data with?
You can also book with us through agencies, who share your data with us in a similar way. These are (including but not limited to) –
- Adventure Destinations
- American Institute for Foreign Study
- Flight Centre
- Global Work and Travel
- Hostelling International
- IACE Travel Toronto
- Merit Travel
- Samesun Vancouver
- Travel Cuts
- V Travel
Please click on the names above to check out their respective privacy policies. Although we hope it never happens, on very rare occasions our customers can get into difficulties while travelling. Where we think that there is a risk to your health or wellbeing, we may share your personal data with third parties in order to get you help. We may also receive requests from law enforcement agencies for personal data that we hold (e.g. we might be asked to assist with locating a missing person). In such circumstances we will only share your personal data with such law enforcement agencies in compliance with data protection law. Moose may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Moose
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of guests or the public
- Protect against legal liability
What other kinds of data do we collect?
We may also collect information that your browser sends whenever you visit our websites or when you access them by or through a mobile device – this is usage data. This usage data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our websites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the websites by or through a mobile device, this usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
|_ga||Moosenetwork.com||Performance||2 years||This cookie is used for Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.|
|_gid||Moosenetwork.com||Performance||1 day||This cookie is used for Google Analytics to store and update a unique value for each page visited.|
|_gat||Moosenetwork.com||Performance||1 minute||This cookie is used for Google Analytics to throttle request rate.|
Retention of personal data
You are always considered a valued customer with Moose, so we hold onto your data in case you decide to ride with us again. If you want your data deleted permanently, please contact us using the information at the bottom of this notice, and we will guarantee its deletion within 30 days. We also keep it in case it’s needed for law enforcement or legal purposes. If this is ever required, we keep the data until the statute of limitations runs out on it (between 2 and 10 years).
Important Information about Consent
When we process your personal data on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent by contacting us using the contact details at the bottom of this notice. Please note that if you withdraw your consent we may not be able to continue to provide the related service to you.
Your rights under data protection law
You have various rights under data protection law in connection with our processing of your personal data. For example, you have the right to request a copy of your personal data that we hold and to request that we correct any errors in the personal data that we hold. These rights are subject to certain exceptions and exemptions. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organization.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: in the event that Moose refuses your request under rights of access, we will provide you with a reason as to why.
Our managers have been trained on how to help you exercise these rights. There are a few conditions and exemptions; get more details from the Information Commissioner’s Office.
Other Relevant Privacy Policies
While we don’t advertise online through websites that aren’t our own, we do have a social media presence on a few sites that have their own data protections policies. These policies are available by following the links below:
How Do We Protect Your Data?
Our online services are hosted securely by WordPress and managed by Syncopate Media, both which practice stringent data protection. We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your personal information is restricted to employees who need it to provide benefits or services to you. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Questions and Complaints
Moose reserves the right to change this policy, so please check back regularly for updates. If you have any queries or complaints in connection with our processing of your personal data, you can get in touch with us using the following contact details:
- Email: DPO@moosebus.travel
- Phone: 1-604-297-0255
- Mail: 1018 Granville St, Vancouver BC, V6Z 1L5, Canada