We get it! There's a lot of uncertainty about travelling these days, and you want the flexibility to be able to change or cancel your booking without it costing a fortune! No worries, we've got you covered.

COVID-19 FLEXIBILITY POLICY

Unfortunately, COVID-19 can wreak havoc upon even the best made travel plans! Our COVID-19 Flexibility Policy takes away some of your worries. Here’s how it works. And don’t forget to read the Policy Terms and Conditions!

No Cancellation or Change Fees If You Give Us At Least 48 Hours Notice

If you cannot join our tour due to a COVID-19 related problem, and you advise us at least 48 hours prior to your scheduled tour departure, we won’t charge you any cancellation fees! And you can choose one of the following options:
  1. postpone your tour to a later date, at no additional cost, if taken within 16 months of the originally booked departure date
  2. receive travel credit equal to the total value of all payments you have made (the credit will have no expiry date)
  3. receive a full refund

If You Give Us Less than 48 Hours Notice

If you have a COVID-19 related problem that prevents you from joining the tour and you advise us within 48 hours of departure, the following late change fees will be applied:
  • Pacific, Sasquatch, Cougar and Island Explorer tours – CAD$130 per person
  • all other tours – CAD$50 per person
And you can choose one of the following options:
  1. postpone your tour to a later date, at no additional cost other than the late change fee, if taken within 16 months of the originally booked departure date
  2. receive travel credit equal to the total value of all payments you have made, less the late change fee (the credit will have no expiry date)
  3. receive a full refund, less the late change fee

BOOK WITH ONLY A 10% DEPOSIT

When you book, you only need to pay a 10% deposit to secure your place on tour! And the remaining balance is not due until 42 days prior to departure at the latest. See our Standard Terms and Conditions for all the details.

YOUR DEPOSIT HAS NO EXPIRY DATE

If you need to cancel for any reason other than an eligible COVID-19 related problem, your deposit is non-refundable. However, our Lifetime Deposit Policy means that you can apply the value of your original deposit as a credit against a future Moose tour! Not only that, but your deposit credit has no expiry date. See our Standard Terms and Conditions for all the details.

PAY YOUR BALANCE IN INSTALMENTS

After paying the deposit, your remaining balance is not due until 42 days prior to departure at the latest. However, you can choose to pay it off in instalment payments of any value, at any time prior to the payment deadline. Just let us know what you’d like to do and we’ll send you secure payment links at the appropriate times!

MAKE UNLIMITED CHANGES WITH NO AMENDMENT FEES

If you change your mind, we’ll be first in line…to not charge you amendment fees! You can make unlimited changes to your booking, other than name changes, as long as you do it more than 42 days prior to departure.  Tour fare and/or accommodation price differences will apply. See our Standard Terms and Conditions for all the details.

COVID-19 FLEXIBILITY POLICY TERMS AND CONDITIONS

Eligible COVID-19 Related Problems

Only the following COVID-19 related problems are eligible under this policy, and listed conditions must be met:
  • You are restricted from travelling to the Canadian province where your tour starts (British Columbia or Alberta) due to a government-imposed COVID-19 entry restriction. You can only make this claim within 42 days of your tour departure, and only if the travel restriction will still be in effect within 14 days of your departure. There must be documented proof of the entry restriction from a government source, you must show recent proof of your address and you must provide your flight/travel confirmation.
  • You are restricted from leaving your country/province of residence due to a government-imposed COVID-19 travel ban. You can only make this claim within 42 days of your tour departure, and only if the travel ban will still be in effect within 14 days of your departure. There must be documented proof of the travel ban from a government source, you must show recent proof of your address and you must provide your flight/travel confirmation.
  • You are diagnosed with COVID-19 within 14 days of your tour departure. You must provide medical proof of your diagnosis, such as a positive COVID-19 PCR test certificate.
  • You have been ordered to quarantine/self-isolate due to possible exposure to COVID-19 and your tour is scheduled to depart during your quarantine period. You must provide proof from a medical or government authority.

If your change or cancellation is not eligible as per above, then the cancellation and change terms in our Standard Terms and Conditions will apply.

Postpone Your Tour

If you choose to postpone your tour, you can switch to a later departure date of the same tour at no additional cost (other than any late change fees if applied), as long as the new date is within 16 months of your originally booked departure date. Note that you do not need to choose a new departure date at the time of postponement.

If your new departure date is more than 16 months after your originally booked date, you will need to pay the difference between the fare at the time you select a new date and the fare you paid for your original booking (plus any late change fees, if applied.)

Receive Travel Credit

If you choose to receive travel credit, it will be equal to the total Canadian Dollar value of all payments you have made towards the affected tour booking (less any late change fees, if applied.) The credit will have no expiry date and can be applied against the cost of any future Moose tour departure.

Receive a Refund

If you choose to receive a refund, it will be equal to the total Canadian Dollar value of all payments you have made towards the affected tour booking (less any late change fees, if applied.) The refund will be applied to the same payment method with which you originally booked.

Additional Terms

This policy only covers the affected Moose booking. Any flights or other services that have been booked through another supplier are not covered. If you booked through a travel agency, they may charge additional fees directly.

Moose reserves the right to withdraw or make changes to this policy at any time without prior notice, however, the policy in place at the time you book will apply for the duration of your booking.

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